Privacy policy

VIVA PIMA! Privacy Policy

Effective date: September 20, 2026

VIVA PIMA!, INC. respects the privacy of our website visitors, donors, customers, volunteers, members, program participants, and other supporters. This Privacy Policy explains what personal information we may collect, how we use and disclose it, and the choices available to you.

Information We Collect

The information we collect depends on how you interact with us. It may include:

Information you provide: such as your name, mailing address, email address, telephone number, donation information, purchase and shipping details, online account details if you create an account, volunteer or membership information, event registration information, and the contents of messages you send us. Some online features may be unavailable if you choose not to provide information needed to use them.
Transaction information: such as the date and amount of a donation or purchase, items purchased, fulfillment information, and related records. Payment card and bank information may be collected directly by our payment service providers to complete a transaction; VIVA PIMA! does not intentionally retain complete payment card numbers.
Website and device information: such as your Internet Protocol address, browser and device type, pages visited, referring website, and the dates and times you use our website. This information may be collected through cookies and similar technologies.
Information from service providers and partners: such as payment processors, online store and website providers, email and communications providers, analytics providers, and other organizations that help us operate our website and programs. These providers may collect information directly when you use their services.

How We Use Information

We may use personal information to:

Process donations, purchases, payments, receipts, deliveries, returns, and other requested transactions.
Respond to questions and requests and communicate about programs, volunteer opportunities, membership, events, and organizational news.
Maintain donor, customer, volunteer, member, and program records.
Operate, maintain, secure, analyze, and improve our website, programs, and services.
Prevent fraud, misuse, security incidents, and other unlawful activity.
Comply with legal, tax, accounting, insurance, and recordkeeping obligations and protect the rights, safety, and property of VIVA PIMA! and others.

How We Disclose Information

We may disclose personal information to service providers that perform work for us, including website and online store operations, payment processing, donation management, email delivery, data storage, analytics, professional services, fulfillment, and shipping. We may also disclose information when you direct or authorize us to do so; when required by law, court order, subpoena, or other legal process; to protect rights, safety, and property; or in connection with a reorganization, merger, or transfer of organizational assets.

Donor Privacy

VIVA PIMA! respects the confidentiality of our donors. Donor information may include a donor's name and contact information, gift date and amount, payment and receipt information, giving history, communications, and recognition preferences. We use it to process and acknowledge gifts, issue receipts, maintain records, respond to requests, communicate about our work and giving opportunities, and meet legal and reporting obligations.

We do not sell, rent, or exchange donor lists or disclose donor names, contact information, or giving history to other organizations for their independent marketing or fundraising. Service providers acting on our behalf may receive only the information needed to process gifts, maintain records, deliver communications, or perform related services. We will honor requests for anonymous recognition, correction of donor information, or limits on future fundraising communications, except when disclosure or communication is necessary to administer a gift, meet legal obligations, or respond to legal process.

Cookies and Analytics

Our website may use cookies and similar technologies that are necessary for site functions, remember preferences, support transactions, measure website use, and help us improve the site. Some cookies may be placed by third-party service providers. You can use your browser settings to block or delete cookies, although some website features may not function properly as a result.

Email and Other Communications

You may opt out of promotional email messages by using the unsubscribe link in the message or contacting us. We may still send nonpromotional communications relating to a donation, purchase, volunteer activity, membership, event registration, or other relationship with VIVA PIMA!

Third Party Websites and Services

Our website may link to websites or services operated by third parties. Their privacy practices are governed by their own policies, and VIVA PIMA! is not responsible for their content, security, or privacy practices. We encourage you to review the privacy policy of any third-party site or service you use.

Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. Although VIVA PIMA! serves children through its charitable programs, we do not knowingly collect personal information online directly from children under 13 without appropriate authorization. If you believe a child has provided personal information to us through the website, please contact us so that we can review and, when appropriate, delete it.

Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If you create an online account, please safeguard your sign-in details and contact us if you believe the account has been compromised. Avoid sending sensitive information through unsecured channels. We retain personal information only as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, insurance, dispute-resolution, and recordkeeping needs.

Your Choices and Requests

You may contact us to ask about personal information we maintain about you, request a copy, or ask us to correct or delete it. You may also raise a concern about our privacy practices. We will consider and respond to requests as required by applicable law and may need to verify your identity or, if someone acts for you, their authority. Some information may be retained when necessary to complete a transaction, maintain required records, protect legal rights, or meet other lawful obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will post the revised policy on our website and update the effective date above.